Shipping policy
Shipping Policy
Last updated: October 1, 2026
Studio AND is a brand of Art Nature Digital UG (haftungsbeschränkt).
This Shipping Policy explains where we currently ship, how orders are processed, which shipping methods we use, and what to do if there is a problem with a delivery.
1. Shipping destinations
We currently ship physical products within Germany.
Orders are dispatched from Germany using Deutsche Post and/or DHL, depending on the size, weight and value of the order.
We may expand shipping to additional countries in the future. Any available destination is shown during checkout.
2. Processing time
We aim to prepare and dispatch standard products within 2 business days after receiving your order and payment.
Business days are Monday to Friday, excluding public holidays in Germany.
Personalized, custom-made or made-to-order products may require additional production time. Where this applies, the expected processing time is stated on the respective product page.
If an unexpected delay affects your order, we will contact you using the email address provided during checkout.
3. Delivery time
After dispatch, delivery within Germany generally takes approximately 2–4 business days for standard shipping.
Actual delivery times may vary depending on the selected shipping method, the carrier and circumstances outside our control.
Where a more specific delivery estimate applies to a product or shipping method, it will be shown before you complete your order.
Shopify itself uses 2–4 business days as the standard domestic transit-time range for services including Deutsche Post letters and DHL parcels, while DHL says its domestic parcels are generally delivered in 1–2 business days. Shopify Help Center
4. Shipping costs
Shipping costs depend on the size and type of the order and are shown before you complete your purchase.
For reference, Deutsche Post’s current 2026 domestic postage is €1.10 for a Kompaktbrief, €1.80 for a Großbrief and €2.90 for a Maxibrief. DHL currently lists its 2 kg parcel from €6.19 online.
5. Tracking
Some shipping methods include tracking, while others may only provide limited or no end-to-end tracking.
Where tracking is available, the relevant information will be provided with your shipping confirmation or through your order status page.
6. Incorrect delivery addresses
Please check your delivery address carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible at artnaturedigital@gmail.com.
If the order has not yet been dispatched, we will do our best to correct the address.
Additional shipping costs may apply if an order is returned to us because the address supplied during checkout was incorrect or incomplete and the customer requests that it be sent again.
7. Lost or delayed orders
If your order has not arrived within the expected delivery period, please contact us at artnaturedigital@gmail.com and include your order number.
We will check the available shipment information and, where appropriate, contact the carrier.
For consumer purchases, the normal transport risk remains with us until the goods are delivered to you, subject to the applicable statutory rules.
8. Damaged deliveries
If an order arrives visibly damaged, please contact us as soon as reasonably possible at artnaturedigital@gmail.com.
Please include:
- your order number,
- a short description of the problem,
- and, where possible, photographs of the product and packaging.
This helps us assess the damage and resolve the issue more quickly.
Your statutory rights regarding defective goods remain unaffected.
9. Order confirmation and shipping confirmation
After placing an order, you will receive an order confirmation by email.
You will receive a further notification when your order has been processed or dispatched.
If you do not receive an expected email, please check your spam or junk folder first. If it is still missing, contact us at artnaturedigital@gmail.com.
10. Returns and withdrawal
Information regarding returns, refunds and the statutory right of withdrawal is provided separately in our:
Delivery & Return Policy
Right of Withdrawal / Widerrufsbelehrung
Personalized or individually manufactured products may be subject to different withdrawal rules where the statutory requirements are met.
11. Contact
For questions regarding shipping or an existing order, please contact:
Studio AND
A brand of Art Nature Digital UG (haftungsbeschränkt)
Email: artnaturedigital@gmail.com
