Refund policy
Delivery & Return Policy
Last Update: January 2nd, 2026
We are committed to providing you with an excellent customer experience. Please see here the details about of our delivery & return policy in a Q&A format.
1. WHERE DO YOU SHIP TO?
We ship physical artwork from Germany using the delivery network of DEUTSCHE POST/ DHL to Germany, Europe, and international destinations according to the terms & conditions of DEUTSCHE POST/ DHL.
2. WHEN WILL MY ORDER BE SHIPPED?
We aim to process, pack, and ship your order within two business days. You will receive an email confirmation when you place your order has been processed. Please note at exceptionally busy times these timings might vary.
3. WHICH SHIPPING METHODS DO YOU USE AND HOW MUCH IS THE SHIPPING FEE?
We are using the shipping conditions for letters and parcels to national and international destinations according to the DEUTSCHE POST/ DHL terms & conditions. Please see here below the details using the link to the DEUTSCHE POST/ DHL shipping terms & conditions.
https://www.deutschepost.de/de/b/briefe-in-deutschland.html
https://www.deutschepost.de/en/b/briefe-ins-ausland.html
4. ARE YOU CONSIDERING ENVIRONMENTALLY CONSCIUOS SHIPPING CONDITIONS?
We have made a conscious choice in using DEUTSCHE POST/ DHL as our delivery partner. In 2022, DEUTSCHE POST/ DHL has launched a sustainability initiative that supports climate friendly shipping and receiving conditions. Please learn more about this initiative by using this link here below.
https://www.dhl.de/en/privatkunden/kampagnenseiten/gogreen.html
5. I DIDN’T RECEIVE A CONFIRMATION EMAIL. WHAT CAN I DO?
Please check your Junk mail folder to make sure the email hasn’t landed in there by mistake. If you cannot find the email or have lost it, please get in touch with us at artnaturedigital@gmail.com, and we’ll be happy to help.
6. HOW DO I PAY FOR MY ORDER?
We use various payment options according to the Shopify website builder system; at checkout you’ll have the option to select your preferred payment method and will be taken through a secure checkout. The payment options include Shopify payments, Coinbase Commerce, and PayPal.
7. I HAVEN’T RECEIVED MY ORDER. WHAT SHALL I DO?
If you have been waiting to receive your order longer than 10 business days in Europe or longer than 21 business days outside of Europe, then please contact us at artnaturedigital@gmail.com, and we will be able to help.
8. I RECEIVED MY ORDER. UNFORTUNATEALY, IT IS INCORRECT OR DAMAGED.
If you’ve received a damaged or wrong item, please contact us at artnaturedigital@gmail.com, with a photo of the faulty item and your order number, and we’ll take care of it.
9. CAN I CHANGE MY ORDER AFTER I HAVE PLACED IT?
Unfortunately, you cannot change your order once it has been placed. If you have a query regarding your order, please contact us at artnaturedigital@gmail.com,and we will be able to help you.
10. WHAT IS YOUR REFUND POLICY?
All sales are final, and we don’t do refunds.
11. I HAVE A QUESTION ABOUT A PRODUCT OR SHIPPING. WHOM CAN I CONTACT?
We are looking forward helping you – please send an email to us at artnaturedigital@gmail.com, and we will be able to help.
12. WHEN HAD YOU UPDATED YOUR DELIVERY AND RETURN POLICY THE LAST TIME?
We will update this delivery and return policy from time to time. You should read through the policy periodically in order to stay up to date on how we manage the shipping of physical artwork. By using www.artnaturedigital.com, you accept the provisions in this delivery and return policy.
