Refund policy

Delivery & Return Policy

Last updated: October 1, 2026

Studio AND is a brand of Art Nature Digital UG (haftungsbeschränkt). This policy explains how we process and ship physical orders and how returns, damaged items and cancellations are handled.

1. Where do you ship?

We currently ship physical products within Germany.

Orders are shipped using Deutsche Post and/or DHL. Available shipping methods and the applicable shipping costs are displayed before you complete your order.

2. How long does order processing take?

We aim to prepare and dispatch standard products within 2 business days after receiving your order and payment.

Personalized, custom-made or made-to-order products may require additional production time. Where applicable, the expected production time is stated on the respective product page.

Business days are Monday to Friday, excluding public holidays in Germany.

You will receive an email when your order has been processed or dispatched.

3. How long does delivery take?

Delivery times depend on the selected shipping method and the carrier. Any stated delivery times are estimates unless explicitly stated otherwise.

If your order has not arrived within the expected delivery period stated during checkout or in your order confirmation, please contact us at artnaturedigital@gmail.com and include your order number.

4. How much does shipping cost?

Shipping costs depend on the size and type of your order and the selected shipping method.

The applicable shipping costs are shown before you complete your purchase. You can also find an overview of our current shipping rates under our Shipping Costs page

5. Can I change or cancel my order?

If you would like to change or cancel an order, please contact us as soon as possible at artnaturedigital@gmail.com.

If production or fulfilment has not yet started, we will do our best to accommodate your request.

This does not affect any statutory rights you may have, including your statutory right of withdrawal where applicable.

6. What is the right of withdrawal?

Consumers generally have a statutory right to withdraw from eligible online purchases within 14 days without giving a reason.

Full information about the statutory right of withdrawal, including instructions on how to exercise it and the model withdrawal form, can be found on our Right of Withdrawal page.

Customers may also use the electronic withdrawal function provided through our store.

7. What about personalized or custom-made products?

The statutory right of withdrawal may not apply to products that are not pre-made and are manufactured according to a customer's individual specifications or are clearly personalized.

This may include, for example, products made using customer-supplied artwork, individually commissioned designs or products personalized with names or other customer-specific information.

Any applicable statutory warranty rights remain unaffected.

8. Who pays for return shipping?

Where you exercise the statutory right of withdrawal for an eligible product, you are responsible for the direct cost of returning the goods unless we have explicitly agreed otherwise.

Please package returned products appropriately to protect them during transport.

Further details are provided in our Right of Withdrawal / Widerrufsbelehrung.

9. When will I receive my refund?

Where a valid withdrawal applies, refunds are processed in accordance with the applicable statutory requirements.

We generally refund payments using the same payment method used for the original transaction. We may wait until we have received the returned goods or you have provided evidence that they have been sent back, where permitted by law.

10. What if my order arrives damaged, defective or incorrect?

If your order arrives damaged, defective or you receive the wrong product, please contact us at artnaturedigital@gmail.com and include your order number.

If possible, please include photographs of the product and packaging. This helps us understand the issue and resolve it more quickly.

We will work with you to provide an appropriate solution. Your statutory rights regarding defective goods remain unaffected.

11. What if my parcel is lost during delivery?

If your order appears to have been lost in transit, please contact us at artnaturedigital@gmail.com.

For consumer orders, responsibility for transport generally remains with us until the goods are delivered to you, subject to the applicable statutory rules. We will investigate the shipment with the carrier and arrange an appropriate solution where necessary.

12. Contact

For questions about your order, shipping or returns, please contact:

Studio AND
A brand of Art Nature Digital UG (haftungsbeschränkt)
Email: artnaturedigital@gmail.com